What is the challenge?
TaxAid and Tax Help for Older People provide free tax consultation services to low-income households in the UK that cannot afford professional help. The financial fallout and tax complications resulting from the COVID-19 crisis have made their services more critical than ever. The pandemic has also forced the charity to confront new challenges such as moving to remote work, while also keeping its helplines open to support vulnerable populations, as well as funding shortfalls.
How are we helping?
As long-standing partners of TaxAid and Tax Help for Older People, the Deloitte UK Tax and Legal practice reached out to see how they could help. They provided a wide range of services drawing on expertise from across the firm: a Deloitte tech center provided laptops to facilitate working from home; Deloitte Digital helped to develop an at-home contact center; and Deloitte communications SMEs advised on the launch of an impactful social media fundraising campaign.
CEO Valerie Boggs says, …