On November 28, Jai Raynor and his wife packed their bags and made their way to the Port of Brisbane for the belated honeymoon vacation they had been looking forward to for years: a Royal Caribbean cruise.
But instead of spending their next nine days lounging by the Quantum of the Seas’ pool and exploring destinations like Nouméa, New Caledonia, the couple was confronted with a vacation nightmare. Just hours after arriving at the Brisbane International Cruise Terminal, the couple was sent back home because Royal Caribbean had overbooked its 4,905-guest ship.
In past overbooking incidents, Royal Caribbean has notified impacted travelers in advance of the sailing. But this time, these would-be cruisers say they weren’t made aware until they arrived at the embarkation port.
“It was probably one of the worst days I’ve recently …