January has been tough for Montreal’s new REM train network. Recently, there were four issues in four days, leaving many commuters furious.
Last week, some were left waiting for hours as they tried to get home after work, only to eventually be told they’d need to find another way home.
REM officials are pledging to do better as Quebec’s transport minister puts pressure on them to improve service.
“It’s been very chaotic, very stressful,” said daily REM user Fanny Ryner, who uses the service to travel between her home in Brossard and her workplace in downtown Montreal.
Her frustration reached a boiling point last Wednesday during the afternoon rush.
“They informed us that the REM would be down for the next hour or so,” she explained.
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Hundreds of users were asked to move to an office building adjacent to Central Station and told shuttle buses would bring them to Brossard.
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