A Kiwi woman is furious after Air New Zealand changed her direct flight from New York to Auckland to an indirect flight via Honolulu, forcing her to lose a day of her holiday.
The woman, who wanted to remain anonymous, was due to return to Auckland on Air New Zealand’s renewed direct flight from New York at 8:55pm (US time) on October 3.
Instead Air New Zealand informed her she would need to catch a morning flight scheduled for 8:45am on Monday, meaning she misses a day of her holiday.
The new flight is also not direct – instead she will be forced to stop over in Hawaii before getting on another flight to Auckland.
The woman told Newshub she is devastated to lose precious time from her holiday and disappointed by how the airline handled the situation.
“This has taken an entire day off my holiday and meaning I’ll …